Shipping Policy

Effective Date: 3 November 2026

We aim to process and deliver your orders safely and within the estimated delivery timelines communicated during the ordering process.

1. Order Processing

Orders are generally processed within [NUMBER–NUMBER] working days after successful order confirmation and payment.

Orders placed on weekends, public holidays, during promotional campaigns, or during periods of unusually high order volume may require additional processing time.

Once your order has been dispatched, available tracking details may be shared through email, SMS, WhatsApp, or other available communication methods.

2. Delivery Time

Estimated delivery times may vary depending on the destination, product, courier service, and other circumstances.

Typical estimated delivery timelines are:

Major Cities and Metro Locations: [NUMBER–NUMBER] working days.

Other Locations and Remote Areas: [NUMBER–NUMBER] working days or additional time depending on the destination and courier availability.

Delivery timelines generally begin from the date of dispatch unless otherwise stated.

The estimated delivery period is not a guaranteed delivery date.

3. Delays in Delivery

We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:

• Heavy rainfall or floods

• Natural disasters

• Severe weather conditions

• Road or transportation disruptions

• Government restrictions

• Strikes or courier disruptions

• Public holidays

• High order volumes

• Remote or difficult-to-service locations

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

If an area is affected by natural disasters, severe weather, transportation disruptions, or other unforeseen events, delivery may be delayed until transportation and courier services resume.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any promotional offer providing free or discounted shipping will be subject to the terms and conditions of the applicable offer.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that the following details are correct:

• Full name

• Mobile number

• House or flat number

• Street address

• Landmark

• City and state

• PIN code

We are not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

If you need to update your delivery address, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

6. Order Tracking

Once your order has been dispatched, tracking information may be shared through available communication channels.

Customers can use the provided tracking details to check the status of their shipment.

Tracking updates may take some time to appear depending on the courier service.

7. Failed Delivery Attempts

If a courier partner is unable to deliver an order due to an incorrect address, unavailable recipient, inaccessible location, or other delivery-related issues, additional delivery attempts may be made according to the courier partner's policies.

If delivery remains unsuccessful, the shipment may be returned to us.

Any applicable charges or refund eligibility will be handled according to our Return & Refund Policy and applicable law.

8. Orders Not Received

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will make reasonable efforts to check the shipment status with the relevant courier or delivery provider and assist you with the available information.

9. Damaged Packages

If you receive a package that appears damaged, tampered with, or opened, please contact us as soon as reasonably possible.

We may request photographs or videos of:

• The outer packaging

• Shipping label

• Product packaging

• Damaged or missing items

This information may help us investigate the issue and provide an appropriate resolution according to our Return & Refund Policy.

10. Contact Us

For shipping, delivery, tracking, or order-related inquiries, please contact us using the details below:

Business Name: Zarif Store
Owner Name: Altab Hussain

Registered Business Address:
Pankaj Nagar, Bhetapara,
Guwahati – 781029, Assam, India.

Additional Business Address:
Classic Apartment, Flat No. 4B,
Sijubari, Opp. Mazar,
Guwahati – 781038, Assam, India.

City: Guwahati
State: Assam
Postal Code: 781038
Country: India

Phone: +91 99576 78255
Email: zarifstore727@gmail.com
Website: https://zarifstore.in

Customer Support Hours:
6 Days a Week
11:00 AM – 7:00 PM IST

We aim to respond to customer inquiries as soon as reasonably possible during our customer support hours.

11. Policy Updates

We may update or modify this Shipping Policy from time to time to reflect changes in our shipping procedures, courier arrangements, business practices, or applicable legal requirements.

Any changes will be published on this page with an updated effective date.

Customers are encouraged to review this policy periodically for the latest shipping and delivery information.